Employee training is crucial to stay on top of your game in this ever-changing, dynamic world. Yet when information is not repeated often enough, it is doomed to be forgotten just as quickly. To make sure new knowledge will stick, employers need to look beyond the one-off training.
We are never done learning. From an Emergency Response Officer refreshing their first-aid knowledge to developers utilizing new tools or just making sure everyone is aware of the latest cybersecurity risks, learning is part of any job and often crucial for organizational change. But without repetition, we will forget most of what we learn within 30 days. What is the key to making new knowledge stick?
There are numerous reasons why annual or periodic training will fail, but one thing is for certain: it will fail.
Instead of organizing one-off or annual training, break it down into bite-sized pieces of information. Use a combination of different screens and devices to show the information over a period of time, making it easier to absorb the information.
Do not wait until the next training is due to offer new information or insights. Share new knowledge right away and keep everyone as informed, productive, and safe as possible.
You gave a presentation or taught your colleagues a new skill, but you can tell their knowledge is fading as time goes by. The new information doesn’t stick. There’s only one thing to do when this occurs: repeat the information, over and over.
It can be hard to process a lot of new information at once. Instead of squeezing all information in just one exhausting training session, break it down, and let employees absorb the information over an extended period of time when they feel like it.
Gently repeat the new information over an extended period of time. Use a multitude of output channels, like digital screensavers, screensavers, and a mobile app, to make sure employees will see the information at different moments of the day. Keep repeating the information until every employee can see it in their dreams.
Augusta Housing Authority uses Netpresenter to inform and remind their employees about ongoing cybersecurity threats constantly. Even though staff should already know not to click on certain links, these reminders are perfect for reminding them of the things they might not necessarily think about when they receive a suspicious-looking email.