Frequently Asked Questions

An employee communication platform is a software platform that offers organizations several communication tools, unique features, and nifty integrations to communicate with employees wherever they are.

Emergency communication is a way to communicate with individuals and groups during disasters, catastrophes, cyberattacks, and other crisis situations.

During an emergency, you set up a single source of truth, include everyone, and ensure business continuity. Stay ahead of the rumors and make sure your employees get important information from inside the organization first. Send notifications via multiple channels to ensure everyone will be notified and informed.

Employee communication is important because it can help keep employees informed, engaged, productive, and safe. It can create an open culture, boost engagement and commitment, and increase trust, morale, productivity, and teamwork.

Collaboration tools like Microsoft Teams create efficient two-way communication between employees and managers and vice versa, especially while working remotely. Integrating these tools with a communication platform that displays the tool’s messages to digital signage screens or screensavers enables employees without access to these collaboration tools also to see important messages.

Communication tools are used for internal and external communication. Examples of communication tools are email, messaging apps, videoconferencing, social media, digital signage, desktop alerts, SMS notifications, et cetera.

It consists of distributing information across (specific groups of) employees by communication professionals. Its main goal is to help the organization reach its goals through relevant, timely and effective communication. Employee communication is any form of communication between managers of an organization and employees and vice versa. Employee communication can happen electronically via various mediums, such as digital signage, mobile apps, email, the intranet, or collaboration tools. It can also happen verbally.

A Screensaver is a powerful communication tool to easily deliver targeted and eye-catching visual communications to employees’ computers. The Screensaver of Netpresenter transforms idle computer screens into an interactive communication channel and effectively makes employees, whether they work in the office or at home, aware of key corporate messages without disturbing them unnecessarily. 

The corporate screensaver can also be seen as ‘desktop digital signage’ because it transforms idle PC screens into dynamic displays of corporate information. This extends the reach of traditional digital signage to individual desktops, ensuring important updates are visible to all employees, including those working remotely. By leveraging existing hardware, it provides a cost-effective solution that enhances communication and engagement within the organization, even bringing digital signage to the home offices of remote workers.

Definitely! The Screensaver works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, it does. Our Screensaver has an intelligent, self-cleaning buffer (cache) that ensures your presentation is always active, even when the network connection is disrupted.

You can display images, GIFS, and (streaming) video in all major formats, such as MP4, WMV, AVI, MPG, and YouTube.

The Screensaver is designed to run on existing corporate infrastructure and has a low CPU/ network bandwidth usage due to minimal local cache.

Visit our support center to download the system requirements and other tech sheets.

Yes. You can upgrade to a paid license at any point during your 14-day trial, or right after it ends, whichever works best for you. Your custom environment stays intact: all the content, settings, and setup you’ve created during your trial carry over automatically, so you can keep working without starting over.

No. The 14-day free trial requires no card details and no commitment.

No. Pricing is per screen, per month, with no hidden fees.

Yes. Both non-profit organizations and educational institutions qualify for a 10% discount. Contact our sales team to check your eligibility.

Yes. Committing to a 3-year term saves you 10% on your subscription.

No. All paid plans are billed annually. This keeps pricing simple and lets us offer the lowest possible per-screen rate.

The free trial gives you full access to Netpresenter for 14 days on one TV screen. No card details required, and no commitment, you can simply try it out before deciding.

You need Digital Signage software, a screen with a media player or PC, and content. You connect the screen to the software, design your content and publish it to the right screen.

With a screen, you can’t know for certain, that’s a limitation of the medium. You usually can see how often a message played and on which screens. If you need certainty that a message was received, you need a channel where the recipient can confirm they’ve seen it.

Not necessarily. Advertising on screens is one form of Digital Signage, but within organizations it’s mainly used for internal communication, employee engagement, important information, and safety.

A mix of important and lighter content: company news, safety and product information, KPIs and timetables, but also birthdays, the lunch menu or weather and traffic updates.

Organizations use Digital Signage to inform employees, visitors and customers in a targeted way, for example with company news and KPIs in the office, safety information in production, waiting times in healthcare or timetables in education.

A Digital Signage media player is the device that plays the content on the screen. You connect the player to the screen and to the Digital Signage software.

Not with the right software. Ready-made templates and integrations with tools you already use, such as SharePoint or Power BI, make it easy to publish professional content in minutes.

No. Modern Digital Signage solutions are designed to be straightforward to set up, and most organizations can get their first screen live within days.

Not necessarily. Modern Digital Signage software often works with hardware you already have, such as existing screens, PCs or affordable Android devices, so a large upfront investment usually isn’t required.

You need three things: Digital Signage software to create and manage content, hardware (a screen with a media player or PC), and the content itself. You can often use hardware you already have.

With broadcasting you send the same message to the broadest possible audience, like a TV or radio station. With Digital Signage you focus on a specific audience in a specific place, with content that’s relevant to them.

In practice, nothing. Digital Signage is the international, mostly English term, narrowcasting is the term used mainly in the Netherlands and Belgium for the same thing: showing targeted content on screens.

Digital Signage means showing targeted content on screens to a specific audience in a specific place. It’s the opposite of broadcasting, where you reach the broadest possible audience.

Every organization is different, and there’s no single setup that fits everyone. How many screens do you need, and across how many locations? Do you already have hardware in place, or are you starting from scratch? How will you handle deployment and rollout as you grow? And is your organization Microsoft-oriented, or more flexible in what you use? The right answer depends on questions like these, so rather than guess, we recommend a call with one of our experts so we can give you personal advice tailored to your situation.

Yes. You manage all your devices from one place: overview and status, groups, approval on rollout, Entra ID integration and per-device settings.

Yes. Content is stored locally on every device, so your screens keep playing what they last received. New content comes in as soon as the connection is back.

In most cases, no. If you already have screens, TVs or PCs, there’s a good chance they already work with Netpresenter. Starting from scratch? An affordable Android stick plugged into a TV gets you up and running fast.

Yes. Netpresenter runs on Android TV, Google TV and AOSP-supported devices. You use an Android screen with built-in support, or connect an external Android stick or box to a screen. Check the Android tech sheet for the system requirements.

Yes. Netpresenter runs directly on Windows, so you stay within the Microsoft environment you already use. Check the Windows tech sheet for the system requirements.

An ordinary television works, especially if the screen is only on during office hours. If the screen runs sixteen hours a day or longer, or hangs in bright light, a professional display is wiser. Those are built for continuous use and last longer.

Both work equally well; the right choice depends on your setup. Windows fits well if your organization already runs on Windows or manages many screens centrally. Android is a good fit for a quick, affordable setup, especially with just a handful of screens. Not sure what’s the best choice for your organization? We’re happy to help.

The media player is the device that plays your content on the screen, for example an Android stick or box, a mini PC, or a smart TV with the player built in. You install the Netpresenter Player on it.

You need a screen and a device that runs on Windows or Android. That can be a Windows PC or mini PC, or an Android smart TV, stick or box. You can also use existing Windows laptops and PCs. More about Digital Signage at Netpresenter is on our Digital Signage page.

Yes. One central CMS controls screens across wards, clinics, offices, and remote locations. Adding a hospital, a department, or a single screen doesn’t mean rebuilding the setup you already have.

Yes. Netpresenter is ISO 27001:2022 certified, GDPR ready, and HIPAA compliant, with all data encrypted in transit and at rest. Hosting sits in Germany by default, with a US region available.

Strong Digital Signage content for healthcare mixes shift updates, wayfinding, patient guidance, and safety alerts, pulled automatically from SharePoint, Teams, Power BI, and Excel.

Netpresenter offers Digital Signage solutions for healthcare that combine everyday updates with crisis alerts, and let you target screens by ward, site, or role.

Screens on the ward need neither. Nurses, porters, and technicians walk past them all shift, so schedule changes and safety notices land without an email address, an app, or a password.

Digital Signage in healthcare keeps staff aligned every shift and guides patients and visitors. It cuts inbox overload and delivers crisis alerts to every screen at once, from one platform.

Pricing is per screen, with no hidden fees. Implementation, onboarding, training, support and updates are always included, so your costs stay predictable as your organization grows. See the pricing page for more.

Yes. Our CMS is mobile-friendly, so you can create and publish content on the fly, right from your phone, without needing to be at a desk.

Requirements depend on your setup, screens, and network. See our Support Center for the full technical requirements to run the playback software.

Yes. As enterprise digital signage software, it includes single sign-on, role-based permissions, and certified security (ISO 27001:2022, NIS2), with content stored locally so screens keep playing even if the network drops.

Yes. You connect SharePoint, Teams, Power BI, Outlook Calendar, Excel and Entra ID, so your existing content and data appear automatically on your screens. See the Microsoft integration page for the full overview.

Yes. Spaces let you separate content by location or business unit, and approval workflows mean content is reviewed before it goes live, so enterprise digital signage software stays manageable even with many contributors.

Yes. You target content for an individual screen or a group of screens based on location, department or audience, so every message is relevant to whoever sees it.

No, and unlike most software that claims to be user-friendly, our customers consistently confirm it in their reviews. If you can send an email, you can publish a message with Netpresenter. It’s built so anyone can use it, from the reception desk to marketing and IT, without training or help from IT.

An internet connection, a browser to access the CMS, and a screen with a device running Windows or Android. In many cases you can use devices you already have. See our hardware page for the details.

Digital signage software is the platform you use to create, manage and publish content to your screens. With Netpresenter’s cloud-based digital signage software, you manage all your screens centrally, target content per screen or location, and connect integrations such as Microsoft 365. Want the complete picture? See our Digital Signage overview page.

The price of digital signage software is based on the number of screens you connect and fill with content, not on the number of tools or employees, and the price per screen usually decreases as your setup grows. Implementation, onboarding, training, support and updates are always included, so there are no separate setup fees after the quote. Budget separately for hardware if you need new screens or media players, since that is typically the largest one-off cost.

Yes. Digital Signage is one of eight tools in the Netpresenter platform. Alongside it you get an employee app, lock screen, wallpaper and desktop alerts, so the same message can reach people who never walk past a screen. You create a message once and choose where it appears. Many organizations start with screens and add channels later, as their reach requirements grow.

Yes. Netpresenter is a digital signage solution built for organizations that run screens across many locations. It scales from a handful of screens to thousands, with central management, user roles and approval workflows so multiple teams can publish safely, single sign-on and two-factor authentication, and device management through Entra ID. The platform is ISO 27001:2022 certified and NIS2 ready, with a guaranteed 99.9% uptime.

With a screen you cannot know for certain, and that is inherent to the medium. What you can see is how often a message was played, on which screens, and how people responded to a call to action or QR code. If you need certainty that a message landed, for example for a compliance update or a mandatory instruction, you need a channel where the recipient confirms they have seen it, such as a desktop alert or a message in the employee app.

Yes. A screen only reaches people who walk past it and look up at that moment, which means it misses anyone working from home, on the road, or on a shift when the message was current. With Netpresenter you show the same content on your employees’ computers and laptops as well, at the office and at home, so your reach grows without hanging up extra screens.

Yes, and it is one of the main reasons organizations choose digital signage over a general broadcast. You decide per screen, per group of screens or per location what appears. The production hall can show safety figures and shift handovers while reception shows a welcome message and waiting times, and an organization-wide announcement still reaches every screen at once. You can also schedule content so different messages run at different times of day.

Anyone can use it. The software runs entirely in the cloud and works with ready-made templates that apply your logo, colors and fonts automatically, so a colleague without design or technical skills publishes a professional message in a few clicks. IT is involved once, at the start: connecting the devices and, if you want, linking users through Entra ID and single sign-on. After that, day-to-day publishing sits with the communication, HR or facilities team.

Digital signage is the use of digital screens to show targeted content, such as news, announcements, dashboards and live data, to a specific audience in a specific place. Instead of broadcasting the same message to everyone, you decide which screen shows what, for whom and at what moment. Inside organizations it is used mainly for internal communication: keeping employees informed on screens in offices, production halls, warehouses and hospital corridors, including the people who never sit behind a desk.

A digital signage system has three parts: digital signage software to create, manage and publish your content, a screen with a device that runs on Windows or Android, and the content itself. In most cases you can use screens, media players and PCs you already have in-house, which removes the largest one-off cost. You also need an internet connection at each screen location, preferably wired, and someone who owns the content.

In practice there is no difference. Both describe showing targeted content on screens for a specific audience. Digital signage is the international, mostly English term. Narrowcasting is the term used mainly in the Netherlands and Flanders for exactly the same thing. The distinction matters when you compare suppliers: Dutch and Belgian vendors tend to position themselves on narrowcasting while international vendors use digital signage, so searching both terms gives you the full picture of the market.

The Netpresenter App is available for both mobile devices and desktop or laptop computers. The app supports the following operating systems:

Desktop and Laptop

Windows: Supported from Windows 10 version 1903 onwards. The app is available as a downloadable desktop application.

macOS: Supported from version 11 (Big Sur) onwards. Only available as a desktop application.

Linux: Supports the following operating systems and versions, only available as a desktop application:

• Ubuntu 18.04 and later
• Debian 10 and later
• Fedora 28 and later
• CentOS 7 and later

Mobile Devices

• iOS: Supported from version 14 onwards. Available in the App Store.
• Android: Supported from version 6 onwards. Available in the Google Play Store.

The employee app is available for Apple (iOS) and Android devices and is compatible with Windows and MacOS.

You can download our Mobile app for iOS in the App store. The version for Android is available via Google Play.   

Yes, it’s possible to customize the look and feel of the employee app. You can apply your own company logo and corporate colors within our app (template).

No, we do not offer a ‘white-label’ option for our app.

Yes, our employee app can also be deployed via MDM applications.

Yes, we even recommend this! Both tools have their own unique functionalities. When used simultaneously, they reinforce each other.

Users can edit their profile picture, name, biography, phone number(s), and email address in the profile. The email address and phone numbers can be hidden from other users.

Netpresenter Desktop Alerts are real-time notifications that appear directly on the computer screens of employees. They are designed to deliver important messages immediately, ensuring that critical information reaches users without delay. These alerts can include text, images, links, and even videos, and they are typically used for urgent communications like emergency notifications or important updates from management.

No, Netpresenter Desktop Alerts are not affected by pop-up blockers. Unlike standard web-based pop-ups, Netpresenter alerts are delivered through a dedicated application that runs on employees’ computers. This ensures that alerts will appear regardless of web browser settings or any pop-up blocking software that may be installed.

Yes, publishers can schedule Netpresenter Desktop Alerts to be sent at specific times. This feature is particularly useful for planning announcements or reminders that need to be delivered at a precise moment. For example, you can schedule IT-related updates, such as server maintenance, in advance and make timely announcements. By setting the date and time for the alert to go live, you ensure your message reaches the audience exactly when intended.

Yes, Netpresenter Desktop Alerts can be customized to pop up in different formats and sizes. A Desktop Alert can have different priority levels: high-priority alerts will be displayed full screen at 100% screen size, medium-priority alerts will be displayed as a mid-size pop-up at 50% of the screen, and low-priority alerts can be displayed as a smaller notification (25% of the screen) in the bottom right corner of a PC screen. This flexibility ensures that each alert is appropriate for its context and effectively captures the recipient’s attention.

Visit our support center to download the system requirements and other tech sheets of Desktop Alerts.

The Lock Screen appears when a computer is locked or wakes from sleep, while the Corporate Wallpaper replaces the desktop background image. Although they serve different moments in the workday, they work best together: the wallpaper keeps important messages visible during active use, and the lock screen ensures continued visibility when a device is idle. By using both, you reinforce your message across multiple touchpoints—maximizing its impact and ensuring employees never miss essential updates. That’s why we strongly recommend combining both tools for optimal employee communication.

A Lock Screen is a security feature on a computer that locks the device and prevents unauthorized access. It is also the first thing people see when starting their computer, guaranteeing exposure to your message in a streamlined fashion without interrupting your staff’s workflow.

Definitely! The Lock Screen works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, as soon as someone logs in, the Lock Screen will be in place. The content will also be personalized for that specific user.

No, both tools have their unique functionalities and cannot be used simultaneously. We recommend choosing between one of these tools.

With Netpresenter, you can easily create new messages and publish them on the lock screen of every computer. Want to know precisely how our platform works? Visit our How it works page for more details

The Lock Screen appears when a computer is locked or wakes from sleep, while the Corporate Wallpaper replaces the desktop background image. Although they serve different moments in the workday, they work best together: the wallpaper keeps important messages visible during active use, and the lock screen ensures continued visibility when a device is idle. By using both, you reinforce your message across multiple touchpoints—maximizing its impact and ensuring employees never miss essential updates. That’s why we strongly recommend combining both tools for optimal employee communication.

A Lock Screen is a security feature on a computer that locks the device and prevents unauthorized access. It is also the first thing people see when starting their computer, guaranteeing exposure to your message in a streamlined fashion without interrupting your staff’s workflow.

Definitely! The Lock Screen works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, as soon as someone logs in, the Lock Screen will be in place. The content will also be personalized for that specific user.

No, both tools have their unique functionalities and cannot be used simultaneously. We recommend choosing between one of these tools.

With Netpresenter, you can easily create new messages and publish them on the lock screen of every computer. Want to know precisely how our platform works? Visit our How it works page for more details

An SMS is a short text message that can be sent to employees when the employer wishes to convey an important message that employees must be aware of immediately. It is often used to inform people about news or updates, but it is also very useful in case of emergencies.

Push notifications redirect people to a mobile app, while SMS can include any text link redirecting people to a webpage.

Yes. We use prepaid SMS bundles for sending SMS. Please contact our sales department for more information.

Yes, you can choose the sender of the messages. Choose your name, a company name, or phone number. Please note! This feature is not supported in every country or by every provider.

You can easily upload a list (.CSV) with phone numbers to our platform and manage this list from there (remove recipients, link to groups, etc.).

No, the maximum only depends on the credits of your SMS bundle.

The character limit is 160 characters.

Yes, you can start with a free 14-day trial and experience the value before making a decision.

Our pricing is based on the tools you want to use and the number of employees or devices you want to reach. Whether you start with a single tool or combine multiple ones, our modular pricing offers maximum flexibility so you only pay for what you truly need. To further enhance your platform’s capabilities, optional premium add-ons are available and can be included in your pricing.

No strict minimum, Netpresenter adapts to your organization, whether you start small or scale company-wide.

Yes, technical support is always included, so you can rely on help whenever you need it.

Yes, onboarding and training are part of every license, ensuring your team gets the most out of Netpresenter from day one.

Yes, all updates and new features are included, so your platform stays future-proof without extra costs.

Absolutely, you can add tools, licenses, or modules anytime, making it easy to scale as your needs grow.

No, there are no hidden set-up or implementation fees, so you can get started without surprises.

The requirements for the Server are available here: 
https://service.netpresenter.com/support/server-system-requirements-and-load-options

The requirements for the Client are available here:
https://service.netpresenter.com/support/slide-player-system-requirements

Templates are distributed as .zip files and can be imported into the Message Server one by one or as a group.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click New Template.
• Click Import Template.
• Select the .zip file(s).

The template will now be available for assigning to the relevant Sites.

Alternatively, you can update templates that are in use now. This will help prevent duplicates.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click the template name.
• Click Update Template.
• Select the .zip file.
• Click Save.

Please note that templates that have been uploaded still require to be assigned to the Sites they will be used in.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click the template name.
• Scroll down to Linked Sites.
• Click Add.
• Select the relevant Sites for this Template.
• Click Add.

The templates will now be available for use in the Sites they were assigned to.

To create a user, you can execute the following steps

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Users in the left-hand menu.
• Click on the New User.
• Fill in all the necessary information such as name, username, password, etc…
• Click next.
• If you have created a publisher account, you will need to subscribe this user to a specific set of sites.
• Click Save.

To create a site, you can execute the following steps

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Sites in the left-hand menu.
• Click the New site.
• Fill in the name of this new site.
• Click Save.

External sites are used to create a link between the Message Server and channel files created by the Media Server.

The Media Server can create channel files from Facebook data, Twitter, Sharepoint, … These channel files are not directly connected to the Message Server, so they will need to be added through the External sites.

Only a Netpresenter Administrator can create a completely new color theme. They can do this by executing the following steps:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Color Themes in the left-hand menu.
• Click on the New color theme button.
• Click Create new.

The window you see before you has a lot of information. In the bottom right, you can see a preview of the current color theme (which is completely white).
Select a template with which you would like to preview your color theme.

Now you can select colors in the left-hand column for specific parts of your template such as a title, title background, … You will need to do this for all possible parts of your template.

Note: Not all parts are named as the title and body are because not all templates use all available parts. That is why it is important to select the template for which you wish to edit your color theme to have all the correct parts available to edit.

After selecting all your colors, grant your color theme a suitable name, and click Save.

You can only change the template logo that is used in your messages as a Netpresenter administrator.

The administrator can change the logo on 3 different levels!

Domain level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Settings/Configuration in the left-hand menu.
• Scroll a little to find Default template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

Site level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Sites in the left-hand menu.
• Select a site where you wish to change the logo.
• Scroll a little to find Default template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

Template level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Templates in the left-hand menu.
• Select a site where you wish to change the logo.
• Scroll a little to find template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

When Netpresenter has configured the app for you, you can input the received App code into the Netpresenter app. This app code is most likely your company name or any other app code predefined before configuration of the app. The user that is logged in can view all messages that have been published to the app. If required, additional authentication can be configured.

User

Authentication on user level can be configured. This means that the user will need to verify themselves with their Email address (Private or work). These addresses then need to be approved by the system either manually or through approval rules. The administrator can navigate to Settings > Client users to see a list of all applied mail addresses.

The slide button on their entries will indicate if they’re approved or declined.
By navigating to Settings > Auto approval rules, the admin can create rules based on a part of the (or complete) mail address. For example, if a mail address ends on [CompanyName].com

Azure

If you have already set up a connection with your Azure environment, you can select the Azure Active Directory authentication method. After providing the App code, you will need to log in with your Azure credentials.

The Netpresenter Player uses a local directory to store information. This self-cleaning cache directory is used to play information so no network connections are needed when the Player is running. Even when the server is offline (or not reachable e.g. notebook) the Player will continue to play.

Netpresenter regularly polls a server location for news. Only if new content is available on the server will Netpresenter download it (so-called scheduled pull). This update creates a network load that is equal to a “one-page” web view (20-30Kb). Netpresenter will intelligently detect whether the whole presentation has changed or just elements. If only text changes and no images are added or changed, the update load is less than 10 KB, because only the script file needs to be downloaded.

Have you received an error that the username and password are incorrect? In that case, you can contact your Netpresenter administrator. The admin can change the password for you:

• Open the Settings menu.
• Click on Users in the left-hand menu.
• Select the user which password needs to be changed.
• Fill in a new password.
• Click Save.

If you are the admin and have lost your login credentials, please contact Netpresenter Techsupport so we can help recuperate the password.

Would you like to activate SSO via Azure in the cloud or on-premise? Follow the steps in the correct link to connect with Azure in your environment first.

• Cloud: https://support.netpresenter.com/doc/Office_365_Targeting_Single_Sign-On_15_EN_Cloud.pdf
  
• On-premise: https://support.netpresenter.com/doc/Office_365_Targeting_Single_Sign-On_15_EN.pdf

As soon as you have followed all steps from any of the above documents, you can log in to the Message Server by clicking the Single-Sign on option (The button Use Office 365 / Azure AD).

You will be asked for your domain name. This domain name is the one we have created for your cloud environment, not your Azure domain name. If you do not know this domain name, you can contact Netpresenter Techsupport and we will be able to grant you the correct domain name.

After filling in the correct domain name, your single sign-on is activated.

Netpresenter does not have this function built-in.

Most TVs have a timer function that you can configure to turn on your TV at the start of the day and turn off at the end of the day. For instance, you can have it turn on at 8 AM and turn off at 6 PM. If you’re using Intel compute sticks or NUC’s, they will go into sleep mode depending on the HDMI settings of the devices.

The Netpresenter Player/Screensaver needs specific codecs to be able to play MP4 videos by default. Please install the necessary codes on the client machine to view the videos correctly.

Codec packs are mostly free of charge. We recommend the K-Lite codec pack, you can download it here:
https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Standard.exe

This can be an issue in an on-premise solution that does not have the MP4 codecs installed on the server itself. Like the player, the server needs to be able to read the video file to create the thumbnail. You will need to install the MP4 Codecs on the server and (if possible) make sure Desktop Experience is enabled.

Codec packs are mostly free of charge. We recommend the K-Lite codec pack; you can download it here:
https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Standard.exe

If it’s no longer possible to add youtube videos to your Netpresenter, you’ll most likely have to update a script on your server. Every now and again, YouTube makes changes to their player that forces us to update our server. You can download the latest script here:

https://support.netpresenter.com/software/messageserver/latest/YT/

The file youtube-dl needs to be downloaded and copied to this location: C:\Program Files (x86)\NpMsgServer\scripts\com

As a precaution, it is advised to first rename youtube-dl to youtube-dl.old

After the file has been put in the correct location you will be able to add videos again.

Go to the page of the Vimeo video you would like to add and choose Share. In the pop-up that appears, go to the Embed section and click + Show options. Here you should select Autoplay this video and optionally Loop this video.

Afterward, you can copy the src part of the embed code, for example, https://player.vimeo.com/video/299285301?autoplay=1&loop=1

You can use this link for the Web page URL (via Media > Web page) when creating a message.

Windows 10 IoT Core > Netpresenter Player/Screensaver does not work!
Windows 10 IoT Mobile (Enterprise) > Netpresenter Player/Screensaver does not work!
Windows 10 IoT Enterprise > Netpresenter Player/Screensaver works!

For components such as hosting, security, and CRM, we work with a small, carefully selected group of specialized service providers. Which subprocessors apply in your situation depends on the service you have chosen.

An up-to-date list of our subprocessors can be found in the applicable processing agreement:

• Message Server users: Processing Agreement Message Server

• Content Hub users: Processing Agreement Content Hub

We review our subprocessors periodically as part of our ISMS.

Have you identified a potential vulnerability? Please let us know by emailing techsupport@netpresenter.com

You can view the real-time status and uptime of all Netpresenter services — including the CMS and client apps — on our official Status Page. This page shows whether all systems are operational, as well as details of any past incidents or maintenance updates. It’s the best place to check if our platform is fully functional.

Netpresenter is HIPAA compliant because it supports secure, role-based internal communication without storing or processing Protected Health Information (PHI). The platform includes end-to-end encryption, access controls via Active Directory, and detailed audit logs to ensure only authorized staff can access messages. Its ISO 27001:2022-certified infrastructure adds an extra layer of security, aligning with HIPAA’s technical safeguards.

We follow secure coding practices to ensure our software is safe, reliable, and resilient against common security threats. By writing clean, well-structured code and regularly reviewing it for vulnerabilities, we significantly reduce the risk of security issues. Our development approach is based on widely accepted standards and is designed to protect the data and privacy of everyone who uses our technology.

Security is embedded into our company culture, operations, and workflows. We are ISO 27001:2022 certified, which means we follow a strict, audited framework for information security management across all departments. This includes clear security policies, regular staff training, controlled access to sensitive data, documented procedures for risk management, and continuous internal and external audits. Every employee is trained to handle data responsibly, ensuring that security is a shared responsibility across the entire organization.

We perform regular automated backups of all critical systems and data. These backups are encrypted and stored securely in a redundant location to ensure data integrity, availability, and fast recovery in the event of an incident.

Of course. Our team is happy to assist with your organization’s security reviews, including completing questionnaires and providing documentation on our certifications, policies, and controls. You are welcome to send us your security questionnaire or relevant documents directly, or we can schedule a call to discuss your requirements in more detail.

Yes. Netpresenter maintains a strong security posture through regular internal audits, automated vulnerability scans, and continuous review of security controls to address evolving threats and align with industry best practices. In addition, we work with independent, certified security specialists who perform penetration tests on our platform. These tests are conducted after major changes or at least once every three years, ensuring that our platform remains secure and resilient.

Access to customer data is strictly limited to authorized personnel who require it for support or maintenance purposes. All access is logged, monitored, and governed by role-based access controls in accordance with ISO 27001:2022 policies.

By default, Netpresenter hosts data in Western Europe (Germany) to meet strict EU data protection standards. For dedicated environments, we offer flexible hosting options in other regions, such as the United States, upon request.

All data is encrypted both in transit and at rest. We apply industry-leading encryption standards and continuously follow current best practices to ensure that sensitive information remains fully protected at all times.

Yes. Netpresenter is ISO 27001:2022 certified, meaning we meet the international standard for information security management. This certification confirms that our processes, systems, and policies are designed to protect sensitive data and manage security risks effectively.