Helpdesk

The Netpresenter App is available for both mobile devices and desktop or laptop computers. The app supports the following operating systems:

Desktop and Laptop

Windows: Supported from Windows 10 version 1903 onwards. The app is available as a downloadable desktop application.

macOS: Supported from version 11 (Big Sur) onwards. Only available as a desktop application.

Linux: Supports the following operating systems and versions, only available as a desktop application:

• Ubuntu 18.04 and later
• Debian 10 and later
• Fedora 28 and later
• CentOS 7 and later

Mobile Devices

• iOS: Supported from version 14 onwards. Available in the App Store.
• Android: Supported from version 6 onwards. Available in the Google Play Store.

The requirements for the Netpresenter Slide Player are available here: https://145148894.fs1.hubspotusercontent-eu1.net/hubfs/145148894/Manuals/Slide_Player_System_Requirements_15_EN.pdf

If you wish to deploy the Netpresenter Desktop App then this document will help you set up the deployment within Intune:
https://www.netpresenter.com/support/netpresenter-desktop-app-deployment-via-microsoft-intune

If you wish to deploy the Netpresenter Slide Player then this document will guide you through that process:
https://www.netpresenter.com/support/netpresenter-slide-player-deployment-via-microsoft-intune

When this error occurs, it would be best to contact Netpresenter support as there are multiple reasons this can occur. To pinpoint the right reason, logging can be turned on and these log files can be sent to our support team.

You can enable logging in the file C:\programData\Next Slides\config.json, at the end of the line you will see }} pasted in between this:

, “logging”:[“LOGFLAG_KEEP”, “LOGFLAG_REPLICATOR”]

It then looks like this:

}, “logging”:[“LOGFLAG_KEEP”, “LOGFLAG_REPLICATOR”]}

If adjusting the json fails or is unclear, you can also send it to us so we will adjust it for you. After that you can reboot the computer. As soon as the problem occurs again, I would like to ask you to send us the log files. These are stored in C:\ProgramData\Next Slides\Store.
Remember to remove the log settings from the config.json if they are no longer needed.

-Log into the Content Hub as an admin
-Click on Settings in the bottom left corner
-Arriving in the users section, click on Add new
-Fill in the necessary fields
-Save this user

To make this user a member, click on “Upgrade to publisher”.
This user will still need to have permissions added.
One of such permissions is the administrator permission.

For more info, checkout: https://www.netpresenter.com/support/content-hub-settings#h-creating-users

Within the Settings of the Content Hub, you have the ability to alter your company logo and the App theme or color them for the slide players.

This can be found under Settings > Applications > Branding

To change the color scheme for Slide players, you will need to navigate to settings > Slides > Color Theme

For more info: https://www.netpresenter.com/support/content-hub-settings#h-branding

And https://www.netpresenter.com/support/content-hub-settings#h-color-themes

To use SharePoint content in your Content Hub you need to give the NCH permission to fetch content. To do this you first need to create an app in Azure and Connect this to your NCH. After this is done you need to map the SharePoint in an “External Connection in the NCH.

To enable this feature, you can follow the steps in the following guide.
https://www.netpresenter.com/support/content-hub-connections

The Netpresenter Player/Screensaver needs specific codecs to be able to play MP4 videos by default. Please install the necessary codes on the client machine to view the videos correctly.

Codec packs are mostly free of charge. We recommend the K-Lite codec pack, you can download it here:
https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Standard.exe

Widgets are used to fill widget template (named WD in your template overview). Widget Templates have a couple of default content items, like Title, Body, and Link. Using a Widget, you can get the content you have selected in the External Source in the place you want.

For more information, please follow the following guide: https://www.netpresenter.com/support/content-hub-widgets

Automations offer you a way to automatically create Articles or Slides from the content provided by an External Source. You could use this for instance with your SharePoint, Facebook, X, or a news feed.

To start using Automations, please use the following guide: https://www.netpresenter.com/support/content-hub-automations