Frequently Asked Questions

An employee communication platform is a software platform that offers organizations several communication tools, unique features, and nifty integrations to communicate with employees wherever they are.

Emergency communication is a way to communicate with individuals and groups during disasters, catastrophes, cyberattacks, and other crisis situations.

During an emergency, you set up a single source of truth, include everyone, and ensure business continuity. Stay ahead of the rumors and make sure your employees get important information from inside the organization first. Send notifications via multiple channels to ensure everyone will be notified and informed.

Employee communication is important because it can help keep employees informed, engaged, productive, and safe. It can create an open culture, boost engagement and commitment, and increase trust, morale, productivity, and teamwork.

Collaboration tools like Microsoft Teams create efficient two-way communication between employees and managers and vice versa, especially while working remotely. Integrating these tools with a communication platform that displays the tool’s messages to digital signage screens or screensavers enables employees without access to these collaboration tools also to see important messages.

Communication tools are used for internal and external communication. Examples of communication tools are email, messaging apps, videoconferencing, social media, digital signage, desktop alerts, SMS notifications, et cetera.

It consists of distributing information across (specific groups of) employees by communication professionals. Its main goal is to help the organization reach its goals through relevant, timely and effective communication. Employee communication is any form of communication between managers of an organization and employees and vice versa. Employee communication can happen electronically via various mediums, such as digital signage, mobile apps, email, the intranet, or collaboration tools. It can also happen verbally.

A Screensaver is a powerful communication tool to easily deliver targeted and eye-catching visual communications to employees’ computers. The Screensaver of Netpresenter transforms idle computer screens into an interactive communication channel and effectively makes employees, whether they work in the office or at home, aware of key corporate messages without disturbing them unnecessarily. 

The corporate screensaver can also be seen as ‘desktop digital signage’ because it transforms idle PC screens into dynamic displays of corporate information. This extends the reach of traditional digital signage to individual desktops, ensuring important updates are visible to all employees, including those working remotely. By leveraging existing hardware, it provides a cost-effective solution that enhances communication and engagement within the organization, even bringing digital signage to the home offices of remote workers.

Definitely! The Screensaver works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, it does. Our Screensaver has an intelligent, self-cleaning buffer (cache) that ensures your presentation is always active, even when the network connection is disrupted.

You can display images, GIFS, and (streaming) video in all major formats, such as MP4, WMV, AVI, MPG, and YouTube.

The Screensaver is designed to run on existing corporate infrastructure and has a low CPU/ network bandwidth usage due to minimal local cache.

Visit our support center to download the system requirements and other tech sheets.

It refers to display technologies such as TV screens or LED Walls to distribute information to reach predefined target groups. It can be used to communicate text and graphics with customers and visitors or employees. It usually concerns the information for a particular target group, in contrast to, for example, a television broadcast that reaches as large a group as possible.

It allows you to display information for a specific target group on digital screens. A small computer receives the content from the Content Management System (CMS) or a communication platform like Netpresenter and sends it to the screen.

A Digital Signage Player is a small piece of playback software installed on a computer that is connected to a TV on which you wish to display your content.

Download our guide ’How to get started with digital signage’ for tips on choosing the right hardware and optimal screen sizes.

Visit our support center to download the system requirements and other tech sheets.

Definitely! You can target specific content to an individual screen or group of screens. By defining separate channels (e.g. reception, office or canteen) you can easily share different content on different screens.

Yes, Netpresenter offers ‘desktop digital signage,’ which transforms any PC or workstation into a dynamic display of corporate information. This extends the reach of traditional digital signage to every computer, including home offices, ensuring all employees, whether in the office or remote, stay informed and engaged. Additionally, Netpresenter’s Corporate Screensaver maximizes communication opportunities by utilizing existing hardware and idle screens, enhancing employee communication and engagement across the entire organization.

Of course we do! Download our free infographic ’14 clever ideas to use digital signage for’

Yes, Netpresenter uses templates to display content (in your own corporate identity) on any screen. Check out our template guide for an overview of all the templates we offer.

No. Netpresenter is completely software-oriented.

The employee app is available for Apple (iOS) and Android devices and is compatible with Windows and MacOS.

You can download our Mobile app for iOS in the App store. The version for Android is available via Google Play.   

Yes, it’s possible to customize the look and feel of the employee app. You can apply your own company logo and corporate colors within our app (template).

No, we do not offer a ‘white-label’ option for our app.

Yes, our employee app can also be deployed via MDM applications.

Yes, we even recommend this! Both tools have their own unique functionalities. When used simultaneously, they reinforce each other.

Users can edit their profile picture, name, biography, phone number(s), and email address in the profile. The email address and phone numbers can be hidden from other users.

Netpresenter Desktop Alerts are real-time notifications that appear directly on the computer screens of employees. They are designed to deliver important messages immediately, ensuring that critical information reaches users without delay. These alerts can include text, images, links, and even videos, and they are typically used for urgent communications like emergency notifications or important updates from management.

No, Netpresenter Desktop Alerts are not affected by pop-up blockers. Unlike standard web-based pop-ups, Netpresenter alerts are delivered through a dedicated application that runs on employees’ computers. This ensures that alerts will appear regardless of web browser settings or any pop-up blocking software that may be installed.

Yes, publishers can schedule Netpresenter Desktop Alerts to be sent at specific times. This feature is particularly useful for planning announcements or reminders that need to be delivered at a precise moment. For example, you can schedule IT-related updates, such as server maintenance, in advance and make timely announcements. By setting the date and time for the alert to go live, you ensure your message reaches the audience exactly when intended.

Yes, Netpresenter Desktop Alerts can be customized to pop up in different formats and sizes. A Desktop Alert can have different priority levels: high-priority alerts will be displayed full screen at 100% screen size, medium-priority alerts will be displayed as a mid-size pop-up at 50% of the screen, and low-priority alerts can be displayed as a smaller notification (25% of the screen) in the bottom right corner of a PC screen. This flexibility ensures that each alert is appropriate for its context and effectively captures the recipient’s attention.

Visit our support center to download the system requirements and other tech sheets of Desktop Alerts.

A Lock Screen is a security feature on a computer that locks the device and prevents unauthorized access. It is also the first thing people see when starting their computer, guaranteeing exposure to your message in a streamlined fashion without interrupting your staff’s workflow.

Definitely! The Lock Screen works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, as soon as someone logs in, the Lock Screen will be in place. The content will also be personalized for that specific user.

No, both tools have their unique functionalities and cannot be used simultaneously. We recommend choosing between one of these tools.

With Netpresenter, you can easily create new messages and publish them on the lock screen of every computer. Want to know precisely how our platform works? Visit our How it works page for more details

A Lock Screen is a security feature on a computer that locks the device and prevents unauthorized access. It is also the first thing people see when starting their computer, guaranteeing exposure to your message in a streamlined fashion without interrupting your staff’s workflow.

Definitely! The Lock Screen works on existing networks and can be deployed easily via Group Policy (as MSI package) on every computer.

Yes, as soon as someone logs in, the Lock Screen will be in place. The content will also be personalized for that specific user.

No, both tools have their unique functionalities and cannot be used simultaneously. We recommend choosing between one of these tools.

With Netpresenter, you can easily create new messages and publish them on the lock screen of every computer. Want to know precisely how our platform works? Visit our How it works page for more details

An SMS is a short text message that can be sent to employees when the employer wishes to convey an important message that employees must be aware of immediately. It is often used to inform people about news or updates, but it is also very useful in case of emergencies.

Push notifications redirect people to a mobile app, while SMS can include any text link redirecting people to a webpage.

Yes. We use prepaid SMS bundles for sending SMS. Please contact our sales department for more information.

Yes, you can choose the sender of the messages. Choose your name, a company name, or phone number. Please note! This feature is not supported in every country or by every provider.

You can easily upload a list (.CSV) with phone numbers to our platform and manage this list from there (remove recipients, link to groups, etc.).

No, the maximum only depends on the credits of your SMS bundle.

The character limit is 160 characters.

Yes, we have those packages as well. Contact sales for more information.

Our Standard, Professional, and Enterprise plans are user-based and depend on the number of employees you want to reach with Netpresenter. Our Digital Signage plan is based on the number of TV screens you want to control with our software.

All our plans start from 100 users. We also have suitable plans for organizations with less than 100 users. Contact sales for more details.

Yes. All our plans come with premium tech support. Our support agents will gladly assist you with any possible issue you might have and will not rest until you are completely satisfied.

We would love to help you choose! Just fill in this form and one of our consultants will contact you to discuss your specific challenges, goals, and requirements. Together we will find the right plan for your organization.

Yes that is possible. You can expand or upgrade the plan of your choice at any time. And of course, you only pay for what you need.

Yes, volume discounts apply from 1000+ users. Non-profit and education pricing is also available. Contact sales for more information.

The requirements for the Server are available here: 
https://koi-3QNL4R48P0.marketingautomation.services/net/m?md=CYwqrO0NUpiDVhe3ZRDqvsi%2BUN7QVyHN

The requirements for the Client are available here:
https://koi-3QNL4R48P0.marketingautomation.services/net/m?md=g722oY2GOAdf9CPAr0k%2F958%2Bl1AWk82S

Templates are distributed as .zip files and can be imported into the Message Server one by one or as a group.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click New Template.
• Click Import Template.
• Select the .zip file(s).

The template will now be available for assigning to the relevant Sites.

Alternatively, you can update templates that are in use now. This will help prevent duplicates.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click the template name.
• Click Update Template.
• Select the .zip file.
• Click Save.

Please note that templates that have been uploaded still require to be assigned to the Sites they will be used in.
To do this, follow these steps:

• Log in on the Message Server as Administrator.
• Open the Settings.
• Click Templates in the left menu.
• Click the template name.
• Scroll down to Linked Sites.
• Click Add.
• Select the relevant Sites for this Template.
• Click Add.

The templates will now be available for use in the Sites they were assigned to.

To create a user, you can execute the following steps

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Users in the left-hand menu.
• Click on the New User.
• Fill in all the necessary information such as name, username, password, etc…
• Click next.
• If you have created a publisher account, you will need to subscribe this user to a specific set of sites.
• Click Save.

To create a site, you can execute the following steps

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Sites in the left-hand menu.
• Click the New site.
• Fill in the name of this new site.
• Click Save.

External sites are used to create a link between the Message Server and channel files created by the Media Server.

The Media Server can create channel files from Facebook data, Twitter, Sharepoint, … These channel files are not directly connected to the Message Server, so they will need to be added through the External sites.

Only a Netpresenter Administrator can create a completely new color theme. They can do this by executing the following steps:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Color Themes in the left-hand menu.
• Click on the New color theme button.
• Click Create new.

The window you see before you has a lot of information. In the bottom right, you can see a preview of the current color theme (which is completely white).
Select a template with which you would like to preview your color theme.

Now you can select colors in the left-hand column for specific parts of your template such as a title, title background, … You will need to do this for all possible parts of your template.

Note: Not all parts are named as the title and body are because not all templates use all available parts. That is why it is important to select the template for which you wish to edit your color theme to have all the correct parts available to edit.

After selecting all your colors, grant your color theme a suitable name, and click Save.

You can only change the template logo that is used in your messages as a Netpresenter administrator.

The administrator can change the logo on 3 different levels!

Domain level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Settings/Configuration in the left-hand menu.
• Scroll a little to find Default template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

Site level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Sites in the left-hand menu.
• Select a site where you wish to change the logo.
• Scroll a little to find Default template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

Template level:

• Log in to the Message Server as Administrator.
• Open the Settings menu in the top right corner.
• Click on Templates in the left-hand menu.
• Select a site where you wish to change the logo.
• Scroll a little to find template logo.
• Upload your company logo here.
• Scroll to the bottom and click Save.

When Netpresenter has configured the app for you, you can input the received App code into the Netpresenter app. This app code is most likely your company name or any other app code predefined before configuration of the app. The user that is logged in can view all messages that have been published to the app. If required, additional authentication can be configured.

User

Authentication on user level can be configured. This means that the user will need to verify themselves with their Email address (Private or work). These addresses then need to be approved by the system either manually or through approval rules. The administrator can navigate to Settings > Client users to see a list of all applied mail addresses.

The slide button on their entries will indicate if they’re approved or declined.
By navigating to Settings > Auto approval rules, the admin can create rules based on a part of the (or complete) mail address. For example, if a mail address ends on [CompanyName].com

Azure

If you have already set up a connection with your Azure environment, you can select the Azure Active Directory authentication method. After providing the App code, you will need to log in with your Azure credentials.

The Netpresenter Player uses a local directory to store information. This self-cleaning cache directory is used to play information so no network connections are needed when the Player is running. Even when the server is offline (or not reachable e.g. notebook) the Player will continue to play.

Netpresenter regularly polls a server location for news. Only if new content is available on the server will Netpresenter download it (so-called scheduled pull). This update creates a network load that is equal to a “one-page” web view (20-30Kb). Netpresenter will intelligently detect whether the whole presentation has changed or just elements. If only text changes and no images are added or changed, the update load is less than 10 KB, because only the script file needs to be downloaded.

Have you received an error that the username and password are incorrect? In that case, you can contact your Netpresenter administrator. The admin can change the password for you:

• Open the Settings menu.
• Click on Users in the left-hand menu.
• Select the user which password needs to be changed.
• Fill in a new password.
• Click Save.

If you are the admin and have lost your login credentials, please contact Netpresenter Techsupport so we can help recuperate the password.

Would you like to activate SSO via Azure in the cloud or on-premise? Follow the steps in the correct link to connect with Azure in your environment first.

• Cloud: https://support.netpresenter.com/doc/Office_365_Targeting_Single_Sign-On_15_EN_Cloud.pdf
  
• On-premise: https://support.netpresenter.com/doc/Office_365_Targeting_Single_Sign-On_15_EN.pdf

As soon as you have followed all steps from any of the above documents, you can log in to the Message Server by clicking the Single-Sign on option (The button Use Office 365 / Azure AD).

You will be asked for your domain name. This domain name is the one we have created for your cloud environment, not your Azure domain name. If you do not know this domain name, you can contact Netpresenter Techsupport and we will be able to grant you the correct domain name.

After filling in the correct domain name, your single sign-on is activated.

Netpresenter does not have this function built-in.

Most TVs have a timer function that you can configure to turn on your TV at the start of the day and turn off at the end of the day. For instance, you can have it turn on at 8 AM and turn off at 6 PM. If you’re using Intel compute sticks or NUC’s, they will go into sleep mode depending on the HDMI settings of the devices.

The Netpresenter Player/Screensaver needs specific codecs to be able to play MP4 videos by default. Please install the necessary codes on the client machine to view the videos correctly.

Codec packs are mostly free of charge. We recommend the K-Lite codec pack, you can download it here:
https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Standard.exe

This can be an issue in an on-premise solution that does not have the MP4 codecs installed on the server itself. Like the player, the server needs to be able to read the video file to create the thumbnail. You will need to install the MP4 Codecs on the server and (if possible) make sure Desktop Experience is enabled.

Codec packs are mostly free of charge. We recommend the K-Lite codec pack; you can download it here:
https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Standard.exe

If it’s no longer possible to add youtube videos to your Netpresenter, you’ll most likely have to update a script on your server. Every now and again, YouTube makes changes to their player that forces us to update our server. You can download the latest script here:

https://support.netpresenter.com/software/messageserver/latest/YT/

The file youtube-dl needs to be downloaded and copied to this location: C:\Program Files (x86)\NpMsgServer\scripts\com

As a precaution, it is advised to first rename youtube-dl to youtube-dl.old

After the file has been put in the correct location you will be able to add videos again.

Go to the page of the Vimeo video you would like to add and choose Share. In the pop-up that appears, go to the Embed section and click + Show options. Here you should select Autoplay this video and optionally Loop this video.

Afterward, you can copy the src part of the embed code, for example, https://player.vimeo.com/video/299285301?autoplay=1&loop=1

You can use this link for the Web page URL (via Media > Web page) when creating a message.

Windows 10 IoT Core > Netpresenter Player/Screensaver does not work!
Windows 10 IoT Mobile (Enterprise) > Netpresenter Player/Screensaver does not work!
Windows 10 IoT Enterprise > Netpresenter Player/Screensaver works!