FAQ

On this page you can find the most asked questions and their answers. Need more help? Please contact our support team.

General

Can I update my Intranet and Netpresenter in one go?

Yes you can. Either by using the Netpresenter Message Server which generates both Netpresenter presentations as well as Intranet pages. Or by coupling your existing Intranet content management system to Netpresenter so you enter news for Netpresenter and Intranet in your central database using the Media Server.

Can I use Netpresenter to display information on a TV/Plasma screen?

Yes you can use any screen, any device. Netpresenter is the only program that allows playback on TV screens, using Netpresenter TV Players, as well as on Desktops PC’s using Screensaver and Desktop (Pop-up) Player. Additionally Kiosks are also supported.

Do I need to be trained in order use Netpresenter?

You DO NOT require any training for using the Netpresenter Screensaver or Desktop (Pop-up) Player. If you enter information into Netpresenter using the Netpresenter Message Server or Alert Server, you probably won’t need any training. For creating Netpresenter templates with the Editor, a short training is advised.

How can Netpresenter improve my internal communications?

By ensuring that ALL your staff will see your information automatically within minutes. Unlike Email, or even an Intranet, Netpresenter is proactive, informing staff automatically without disturbing them. For example using the Netpresenter Screensaver Player, which as an added benefit, keeps repeating your message so you can be sure your staff remembers it.

How does Netpresenter differ from so-called push programs?

So called push programs are nothing more than simple viewers with a selection of (fixed) content and (unwanted) advertising. Typically they only display on large, expensive screens and need a lot of network and computer resources making them expensive to implement. Netpresenter offers an integrated communication solution that allows the user to not only create, but also distribute and automatically display their OWN information without unwanted advertising while only using marginally amounts of network and computer resources.

I already have an Intranet, why do I need Netpresenter?

An Intranet, although a powerful asset for any modern cooperation, is not the one-size-fits-all wonder cure for all your internal communications. In fact, many users are having a hard time finding information on an Intranet. Netpresenter not only automatically inform users about the latest news within your organization, but also allows users to click on hyperlinks to jump to your Intranet with one click. Netpresenter complements and strengthens your Intranet with a powerful front-end that popularizes your Intranet in an easy, straightforward way. Additionally, Netpresenter can be connected to existing Intranet Content Management systems, so content is entered just once, but published twice, to both Intranet and Netpresenter, thus saving valuable time.

Why can’t I use Microsoft PowerPoint for distributing my corporate news?

Microsoft PowerPoint is a frequently used presentation program. It’s designed for on-stage presentations and for presentations in a meeting environment. It was never designed to distribute it’s presentations automatically over networks to potentially thousands of PC’s. It does not have an appropriate Player that would prevent network bandwidth clogging of it’s usually large files. It does not have playback tools that automatically detects the latest presentation on a server and only downloads the updated information. Nor does it feature network administrations tools to do so. There is no PowerPoint server that would take care of selective distribution. However, the Netpresenter PowerPoint Publisher can transform your PowerPoint presentation into a Netpresenter Channel.

Why does Netpresenter have a Screensaver Player?

Screensavers are highly effective communication tools and they’re low cost! You could easily equip a whole office of 300 Desktops with the Netpresenter Screensaver for the price of one (1) Plasma wide screen TV. What’s more, Netpresenter Screensavers are interactive and can feature hyperlinks that bring users to your favorite (Intranet) website with just one click. Presentations are automatically displayed without actually interrupting/disturbing the user. Studies show that on average at any time the Screensaver is visible on more than half (60%) of all PCs (with Screensaver timeout set at 20 minutes). Now instead of just one (Plasma TV) screen displaying news, you’ll have at any time active 180 displays! Rest assure there is safety in numbers

Technical

Can I display dynamic content such as tickertapes, web cams and stock quotes?

Yes, Netpresenter Players can monitor, update and display web cam images, stock quotes, weather charts and text (for example Intranet headlines) from the Internet or corporate network.

Can I display full motion video and multimedia in Netpresenter?

Yes, Netpresenter Players support the Microsoft MediaPlayer and can playback multimedia files such as Mpeg I/II *(DVD quality), Avi, Quicktime and Wav either in a window or full screen. *Mpeg II (DVD) Playback requires the PC to have an Mpeg II Player or codec installed.

Can I target presentations locally and globally? How about languages?

Netpresenter presentations (channels) can be nested. This means that for example local (language) sites can have their local presentations in their local language or with local news, while still receiving the corporate presentations. Netpresenter calls a nested presentation a Sub-channel and it is a standard feature of all Netpresenter software.

Is Netpresenter compatible with Thin clients or Virtual Desktops?

Yes, The Netpresenter client software (Desktop Player and Screensaver) is compatible with most thin client or virtual desktop based environments. In a traditional desktop deployment, the Netpresenter client is installed onto each end-user’s computer. But it is also possible to deploy the Netpresenter software in a thin client or virtual desktop environment, using compatible thin client products. For more information, have a look at our Thin Client & Virtual Desktop White Paper

MP4 videos are not playing and I don’t see the thumbnail on the server

Install the desktop experience feature on the Netpresenter Message Server.

To install Desktop Experience follow the instructions on the following link: http://technet.microsoft.com/en-us/library/cc772567.aspx
Install the correct (or all codecs)
Install the correct codec for your mp4 video on the server. You can also install a codec pack that contains several codecs for various video types.

Below are 2 codec packs you can use:

The scrolling RSS ticker is not visible on my slides?

Probably the client PC doesn’t have the Adobe Flash Player installed.

When logging in as a publisher, an error occurs stating maximum number of players is achieved. As an admin, this error is not shown.
  1. login with an administrator account
  2. navigate to settings
  3. select domains
  4. select the maximum number of players in the PC and TV players drop down menu
  5. save the changes
Why can’t I upload a video to Message Server?

Videos can’t be uploaded through the Netpresenter Message Server interface. Videos needs to be placed directly on the server in the video folder. (default location: C:\Program Files\NpMsgServer\data\videos\common) In the videos folder there is a ‘common’ folder to upload videos that can be used in all Message Server sites. If you want to use a video in a specific site only, you can create a folder with the ID of the site and copy the video to that folder.

Server Software

Does Netpresenter bring my network down?

Netpresenter was designed to limit network bandwidth stress to an absolute minimum. Typically it uses less than 50Kb per PC per day (or surfing less than 1 webpage per PC per day) because downloaded channels are stored locally. This results in a daily network load so small that it is hardly measurable.

Media Server System Requirements

Netpresenter Media Server does not require a dedicated server nor special server software. It can store presentations on any existing server (e.g. Windows, Novell, Linux/Unix, Apple) using HTTP (web), FTP or UNC/Drive letter (file-sharing) protocols.


Have a look at our Netpresenter Server System requirements

Message Server System Requirements

Message Server web interface: minimum Internet Explorer 8 or similar. Netpresenter Message Server does not require a dedicated server nor special server software. It can store presentations on any existing server (e.g. Windows, Novell, Linux/Unix, Apple) using HTTP (web), FTP or UNC/Drive letter (file-sharing) protocols.

Have a look at our Netpresenter Server System requirements

What kind of infrastructure does Netpresenter need?

Any network (including FTP/HTTP Internet/Intranet) and networks server that work under Windows clients will work. Servers include for example NT servers, Novell, Unix/Linux, Novell, Vines, Apple and others. Netpresenter does not need dedicated servers or special server programs.

Client Software

Does Netpresenter work on the Internet?

Yes, All Netpresenter Players support FTP and HTTP (internet and Intranet) as well as file sharing.

How do I install the Netpresenter Player on all my PCs?

The Netpresenter client software is very compact (4 MB) and does not require or use any additional DLL’s nor any other third party players. The Netpresenter Network Installer is an msi package (the newest Microsoft Windows installer technology), which ensures automates installations on Client systems. Roll out to large groups of client systems can be done using group policies, remote launch (Microsoft SCCM or other remote management programs), by starting an executable on the network (login-script or batch-file) or by manually branching to an executable from an email or hyperlink.

How much bandwidth does a Netpresenter Player use?

The Netpresenter Player and Screensaver use a local directory to store information. This self-cleaning cache directory is used to play information so no network connections are needed when the Player or Screensaver is running. Even when the server is offline (or not reachable e.g. notebook) the Player and Screensaver continue to play. Netpresenter regularly polls a server location for news. Only if new content is available on the server will Netpresenter download it (so called scheduled pull). This update creates a network load that is equal to a “one-page” web view (20-30Kb). Netpresenter will intelligently detect whether the whole presentation has changed or just elements. If only text changes and no images are added or changed, the update load is less than 10 KB, because only the script file needs to be downloaded.

What are the Player System Requirements
Why does the Netpresenter Player use so few network and CPU resources?

Netpresenter Players are developed for continues usage (24/365), where bandwidth and CPU time is precious. They were designed to operate on global heavily loaded business networks and run without problems even the most stressed-out corporate PCs. A typical client installation (without the Editor) will require approximately 3 MB of disk space. This makes Netpresenter an ideal “Thin Client” solution, which can even runs CPU/Network critical Citrix servers. The Netpresenter Player and Screensaver use a local directory to store information. This self-cleaning cache directory is used to play information so no network connections are needed when the Player or Screensaver is running. Even when the server is offline (or not reachable e.g. notebook) the Player and Screensaver continue to play. Netpresenter regularly polls a server location for news. Only if new content is available on the server will Netpresenter download it (so called scheduled pull). This update creates a network load that is equal to a “one-page” web view (20-30Kb). Netpresenter will intelligently detect whether the whole presentation has changed or just elements. If only text changes and no images are added or changed, the update load is less than 10 KB, because only the script file needs to be downloaded.

Products

Is there a mobile App available?

Yes, we have an Enterprise News & Alert App for Android and Apple iOS- Tablets and Smartphones. This Enterprise-Strength Internal News App with Push/Alert Notifications & Encryption gives your organization the communication power of a professional news app. While keeping your information confidential. Bring your internal news, intranet headlines & push/alert notifications to smartphones and tablets of employees, wherever they are. The Enterprise App is fully customizable to your corporate identity. You can even create your custom app icon and use your corporate logo, fonts and colors. The built-in ‘social’ features of the app allow employees to interact with colleagues by sharing, liking and commenting on messages. For more details about the News & Alert App, have a look at our Product page or download the Product sheet.

Why an Emergency Alert facility?

The Netpresenter (Pop-up) Player remains passive, unless its triggered by a Pop-up signal from the Editor or Message Server. While the Netpresenter Screensaver Player is a highly effective way of actively distributing the latest corporate headlines, sometimes when every minute counts, you want to be able to instantly alert users, whatever they are doing. For this purpose Netpresenter has equipped its Desktop Player with an emergency Pop-up facility.

Other

What is AMBER Alert?

AMBER Alert is the nationwide alert system for urgent cases of missing children and child abductions. This system enables the police to immediately warn the Netherlands nationwide in the case of a missing or abducted child by means of PC and television screens, websites, the iPhone/iPad app, email, text messages, Twitter, television and radio, highly increasing the chances of a positive outcome. Frank Hoen, CEO of communication software specialist Netpresenter and Carlo Schippers of the National Bureau for Missing Persons (LBVP), part of the Netherlands Police Agency, initiated AMBER Alert Netherlands. Netpresenter has developed the AMBER Alert system and provided it free of charge to the Dutch police. More information can be found on the AMBER Alert Netherlands website.