Non-Desk Employees Blog

One simple (but effective) way to communicate with your non-desk workers

Does your organization depend on an army of delivery drivers, representatives, nurses, field technicians or other employees who move around all day? Then here’s something that may surprise you: most of them wish you would talk to them more. According to a recent study 84 percent of non-desk workers say they don’t get enough information from the top— even though 74 percent wish they did. So how do you reach those legions of workers who want to hear more from you?

Non-desk workers feel left in the dark. And rightfully so. Oftentimes, it’s too hard for management to reach them, so they just decide not to. However, as an employer, communicating with non-desk workers can be especially beneficial, as they are often the ones who deal directly with customers or clients. They are literally the face of your organization.

You can spend millions building a brand through advertising and marketing, but a few bad customer experiences are enough to blow it. Luckily, there is a solution.

How to win the non-desk challenge?
Not only do non-desk workers not have access to a computer, a staggering 83 percent doesn’t even have a corporate email address. So email is definitely not the answer. There is, however, one thing almost all non-desk workers have in common: they have a mobile phone. So why not use these devices to reach them?

Mobile communication saves the day
By installing a corporate app on the mobile devices of your non-desk workforce, even workers who aren’t on premise stay up-to-date on the latest and greatest. Whether it’s corporate news, important announcements or just nice-to-know information, you staying in touch with your frontline employees will be much appreciated.

Interested? Contact one of our experts and start communicating with your non-desk workers today!

Youri
Youri Cortenraad

Youri is a connector heart and soul. That's why he understands why organizations are so eager to connect with their employees - and knows how best to do so. He likes to use his knowledge to help organizations strengthen the relationship with their employees through internal communication.