Strengthening Digital Resilience in 2025: From Human Firewall to Crisis Communication

Estimated reading time: 4 minutes

Almost three-quarters (72%) of cyber leaders indicate that cyber risks to their organization have increased¹. Attackers are becoming more sophisticated and target all kinds of sectors. No organization is spared. Digital resilience is therefore no longer a luxury; it is an absolute necessity.

In short, digital resilience means that as an organization you are not only able to prevent attacks, but also withstand them, limit damage, and recover quickly. This goes beyond technical measures: the role of the employee is crucial. News headlines frequently remind us how a single careless click on a malicious link can trigger major consequences for an entire organization.

That is why it is essential to train employees properly. But training alone is not enough. When an attack does occur, employees must be warned and instructed immediately and effectively to help contain the damage.

From Weak Link to Human Firewall

Human behavior was involved in nearly 60% of all data breaches in 2024², making it perhaps the greatest vulnerability within organizations. Time to close this digital front door. How can an employee prevent a cyberattack? And how should they respond if one occurs? Investing in cyber awareness, skills, and safe behavior is essential to transform the weak human link into a so-called “human firewall.”

Traditional annual trainings or occasional emails fall short. Effective training consists of continuous, short, and visual learning moments that can constantly be adapted to current threats. It is essential that information is repeatedly displayed “in their face” so it is noticed and remembered, but without interrupting employees while they are working. The best way to achieve this is by presenting information when employees are not actively working. This is done through various channels that are tailored to their needs and bring information directly to them, such as Digital Signage on TVs or Screensavers on PCs.

Netpresenter Smart Campaigns makes this process simple and effective. With AI Agent Technology, employees are continuously trained across all screens (PCs, TVs, and smartphones) without disturbing them during their work. Smart Campaigns also include periodic spot checks in the form of quiz questions to assess whether information is truly remembered. Based on the measured training results, knowledge levels are maintained, and training intensity is automatically scaled up or down until objectives are achieved.

Limit Damage During an Incident

“You can make a crisis worse with poor communication, but you can prevent escalation with good communication. No communication? Then you have a real problem,” says Frank Hoen, founder of Amber Alert Europe and CEO of Netpresenter.

Speed and clarity are crucial for effective crisis communication: reliable information and instructions must reach all employees within seconds to prevent escalation. Having a crisis communication plan ready is important, but the tools to execute this plan are just as vital. A plan without the ability to implement it with the right tools is nothing more than a wish.

Many organizations still rely on traditional communication channels such as email. Yet email is often too slow, insecure, or even completely unavailable during a cyber crisis. It is far more effective and safer to activate all internal screens (TVs, PCs, and mobile devices) and make alerts instantly visible to everyone. Even in the worst-case scenario, there must be communication. Redundancy in communication channels ensures that critical messages always reach employees, even during outages or network failures.

With Netpresenter Alerts, you can activate your alerting plan within seconds using pre-set scenarios. Thanks to its omnichannel approach, alerts are distributed in real time across all available screens to reach everyone quickly. Even without internet, messages can be sent via SMS. Alerts appear on top of all other applications, making them impossible to miss. Finally, read confirmations and automatic reminders through attention boosters ensure you can enforce 100% readership.

Curious how Netpresenter Alerts works? Take the free guided tour today!

Make Your Organization Digitally Resilient

Digital resilience is not a luxury but a strategic necessity in a world where cyber threats continue to grow. A strong human firewall and effective crisis communication are indispensable for digital resilience. Organizations that invest now in both are building a safe and resilient future.

Netpresenter helps you achieve this. Curious to see how it works in practice? Schedule a free demo today.

¹ World Economic Forum, Global Cybersecurity Outlook 2025
² Verizon, Data Breach Investigations Report 2024