One system to inform students and staff using PC and TV screens; that was what the Delft University of Technology (TU Delft) was looking for in 2006. The TU eventually selected Netpresenter software to achieve this goal.
Using all PC- and TV-screens
Netpresenter software is now used to broadcast TU news on dozens of large TV screens, for example in faculties, educational buildings, at the library entrance and in large study halls. Because many departments are asking for their own screen, we are still adding screens,” states Roel Dik, functional application manager Netpresenter at TU Delft. “We also use the Netpresenter PC screensaver in the central university library and in two faculties at the student PC workplaces. Another faculty plans to start using the Netpresenter screensaver software on student PCs soon. Especially in areas with lots of PC workstations, like library study areas, this is an ideal way to communicate with students. Employee PCs are also being used as communication channel.
The next step in internal communications
Dik: “I see Netpresenter as the next step in internal communications media. ‘Paper based’ thinking, collecting news and sending out a newsletter on a fixed time, is really outdated. But as with every new medium, people need some time to adjust. Some people ask me for a training, but with Netpresenter users really do not need one. If you can send an email, you can work with Netpresenter. Now I just give people a brief manual and I hardly ever get additional questions.” “Everyone is very enthusiastic about Netpresenter; students as well as employees are asking for new screens or to have Netpresenter installed on their PCs ever more often. If your target audience is asking for the system you are implementing, you really have reached your goal”, states Dik.
Signpost in information maze
TU Delft has more than 100 different entry channels, so almost every screen displays different information. This varies from announcements from the Education & Student Affairs department, thesis presentation news and congress announcements to ICT department messages. News items from the employee pages (a sort of public intranet) are also automatically displayed on Netpresenter, often including a link to the full message on the employee pages. Dik “Before Netpresenter, not many employees visited the employee pages. It is a maze with tons of information, making it very hard to find the information you are looking for. The fact that Netpresenter is being used as a ‘signpost’ in this heap of information, is much appreciated.”
Quickly reach everyone with emergency information
TU Delft is also looking into expanding the existing emergency communication plan with Netpresenter. “In 2008 the TU Faculty of Architecture building burned down. Students and employees of that faculty were scattered across the entire campus. To reach everyone with emergency information, large TV screens were placed in the lobby of the TU Delft congress centre in great haste. Messages were broadcasted on every screen in buildings people from Architecture frequented,” says Dik. “We plan to incorporate Netpresenter into the emergency communication plan, but would also like to use it for less tragic urgencies, such as ensuring everyone leaves the library before closing time.” With all the innovations in the use of Netpresenter at TU, a good contact with the Netpresenter support team is very important. Dik: “Netpresenter support is very good; especially the support team quickness of response is extraordinary.”
About the Delft University of Technology
The Delft University of Technology (TU Delft) is the oldest and largest technical university in the Netherlands. There are 8 faculties that offer a total of 14 bachelor and 30 master educations. The university has over 16,000 students and approximately 5,000 employees.