Aiming for a seamless experience to provide all their employees with the information they need with a click of a button, BankservAfrica found Netpresenter: an omnichannel communication platform that allows them exactly to do what they aimed for. They now reach about 400 remote workers, non-desk employees, and office workers through the Netpresenter platform, providing all employees with information effortlessly.
Challenge
BankservAfrica was looking for a way to modernize their internal communications after years of communicating by email only. They wanted to provide a seamless experience to provide all employees with the information they by the push of a button. Additionally, they were looking for ways to increase remote employees’ engagement.
Solution
Netpresenter’s mobile app on all employees’ smartphones, screensavers on all laptops and digital signage throughout the building. These channels offer effortless and easy access to information. Employees can read the news whenever they want to. Readership and engagement can be measured easily.
Benefits
Netpresenter offers a social media-like page of which employees can feel proud and to which they can contribute. Employees can view the information with a touch of a button and can read it whenever they want to. This enhances the employee experience, which results in higher engagement levels. The app gives people a platform to collaborate and ask questions; it starts the dialogue. BankservAfrica now reaches all employees from all generations.
‘Netpresenter provides seamless, easy access to information and adds to the overall employee experience.’
About BankservAfrica
BankservAfrica is an automated clearing house located in Johannesburg, South Africa and operates both nationally and within Africa. Annually processing billions of transactions valued at trillions of South African rand; BankservAfrica’s clients include banks, corporates, government, and the retail sector.
