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Staff, visitors and patients informed at all times & alerted in case of an emergency |
Brooklyn Hospital Center builds ‘sense of community’ with Netpresenter software
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The Brooklyn Hospital Center in New York recently improved staff morale and cohesion by implementing Netpresenter software. The software is now used to manage internal news centrally, publish this news on almost 1,000 staff PCs (as a screensaver) and several large TV screens, continuously keeping staff members up-to-date. Visitors and patients are kept informed using a dozen TV screens in public areas such as the cafeteria. The same system is used to alert all instantly in the case of an emergency. |
“We were looking for a way to further improve staff morale and cohesion, and we found it. Netpresenter has a huge effect on improving employee satisfaction, morale and on building a sense of community,” said Eric Sommer, senior writer & editor at The Brooklyn Hospital Center. “It is easy to see why Netpresenter is so popular amongst staff. Everyone wants to be recognized for work well done. When a team does something noteworthy, they now know everyone on staff will be aware of their achievement! This makes the team feel appreciated. No other tool I know has this immediate ‘Boom, make them feel good’ effect.”
“To upload a message whether it is text, a photo or even a video takes just seconds. That makes Netpresenter a very powerful tool,” continues Sommer. “We also use a newsletter, an intranet and brochures to communicate with staff members, but – looking at the time it takes to get a message out, compared to the positive effect on staff morale and staff cohesion – Netpresenter definitely has the best ROI of all the tools we use.”
The Brooklyn Hospital Center also uses Netpresenter software to inform visitors and patients using multiple TV screens. “Netpresenter is a great tool for informing the public as well. Our patients and visitors are always complementing us on Netpresenter,” Sommer states. “We plan to use Netpresenter for emergency notifications as well, to further improve our emergency communication plan. Luckily, we have not had any ‘stop and hold everything that you are doing’-kind-of-emergencies since we implemented Netpresenter. Which is good news of course. But it is important to be prepared.”
Netpresenter internal communication and alert software (www.netpresenter.com ) enables hospitals to communicate scheduled and non-scheduled system down time, compliance and training messages or simply to ensure the narrative of their vital messages are noticed and remembered. The software can automatically re-use information from existing systems such as intranets, CMS, databases, Excel and the internet. This allows hospitals to publish rosters, menu’s or the latest healthcare news easily.
 Read the complete Brooklyn Hospital Center case study
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